One simple system for owners, tenants, committee members, staff and night watchmen — in English, Hindi and Gujarati.
A job can only be closed with a live photo of the work and an OTP from the person who complained.
Each complaint goes straight to the right committee member by category. "General" issues go to the Super Admin.
New accounts stay locked until the committee approves the stamped registration form.
Large text, big buttons, three languages, one task per screen — comfortable for elderly and non-technical users.